Something is wrong: symptom and fix

Start SHIPIT from the Applications folder, where you dragged it from SHIPIT.dmg. On the first launch macOS asks whether to open an app downloaded from the internet: confirm.

If it still does not open, download a fresh SHIPIT.dmg from your account page and replace the app in Applications. Step by step: install and first launch.

Open Settings › Agents & AI. On the Claude Code or Codex card that says Not installed, click Install. It takes one to three minutes.

If the install fails, the window has Try again and Copy details. Keep the details in case you need to write to us. The other way: Open a terminal instead.

TipIn detail: the Connect Claude and Connect Codex guides.

A card that says Installed, not signed in waits for a sign-in to Anthropic or OpenAI. Click Sign in and your browser opens. Use the account that has your plan.

If you closed the page, click Open the page again. More on signing in: sign-in problems.

First look at the conversation. With Ask before acting the agent may be waiting for you: look for Needs your approval. How to answer is in approvals and Ask mode.

Then check that the assistant card in Settings › Agents & AI says Ready to use. If your plan's limit is used up, the Limits section in Dashboard shows when it resets: usage and limits.

TipTo stop every agent at once: ⌥⌘. (Option-Command-Period).

Every pane and every agent is a running program. Settings › Panes & sessions has Sleep idle agents: an agent that sits idle in a workspace you are not looking at stops. Its pane and conversation stay, and it wakes with Play. Plain shells never sleep on their own.

A project you do not need right now can sleep as a whole: Sleep workspace in the workspace menu in the Code tab.

In Settings › General click Report a problem…. Say what happened and what you expected. How it works and what is sent: report a problem.